Troubleshooting your Knight Cat AI video
Find the issue below to get back to creating. For account or generation problems, contact support with your task reference.
I cannot hear the video
Silent mode intentionally has no audio. For ambient mode, unmute the player and check your device volume. Try the downloaded file in another player. If wind audio is still missing, use the account support form with your task reference before generating again.
One face is wrong, or the people look mixed
Use one well-lit, unobstructed face per photo. Avoid group photos, severe profiles and very small faces. Check the two upload slots before starting, and use a clearer reference photo if a person is difficult to recognize.
The video is still rendering
Queue time and rendering time vary. Keep the progress tab open and avoid repeatedly pressing Generate: a second successful render has its own credit cost. If an error appears, record the task time and visible error for support. Never send passwords or payment-card details.
The pull-back reveal looks wrong
Check the knight’s face, armor and sword. With two photos, also check both identities and the protector’s movement. AI proportions and details can vary; review the preview before purchasing.
Which video pack should I choose?
Compare one-time credit packs and subscriptions on the pricing page. Packs do not renew; subscriptions deliver credits monthly and renew until canceled. The generator shows the credits required for your settings before you start.
Video help and common questions
Troubleshoot playback, photo uploads, processing and credits for your Knight Cat AI video. Find the right next step and contact support when needed.
What should I check if audio does not play?
Silent mode intentionally has no audio. For ambient mode, unmute the player and check your device volume. Try the downloaded file in another player. If wind audio is still missing, use the account support form with your task reference before generating again.
Can I try my first video for free?
Welcome credits may be available for a preview. Check the credits shown for your account; the full video is a separate purchase.
Are credits charged for a failed render?
Credits are deducted before generation and returned if it fails. If you see a debit for a failed task, send the task reference to support. A completed result you dislike is not the same as a failed task; review the terms before generating again.
Is a viral song or video copied?
Ambient mode adds our original wind audio. Silent mode has no sound. Both create a new scene from your photos; neither copies a viral video or song.
What should I send to support?
Send the task reference if available, the approximate time, selected duration and resolution, and the error shown on screen. Do not send your password, full payment details or unnecessary face photos.